Louis Top Service

Louis Top Service

Passionate about our products – Totally committed to top service for our customers.

Our Louis Top Service applies to whatever way you shop with Louis – at any of our 85 stores, for example, or in the Louis Online Shop. We want all our customers to have a great experience, so they'll return and also recommend Louis to their friends.


LouisCard

LouisCard

With your free Louis Card you get a 3-year warranty on all your purchases from the Louis range of goods starting from 01/03/2019 – this offer excludes batteries, e-scooters, shoes and boots.

Also, with every purchase, you collect valuable discount points that are deducted from one of your next purchases once you have reached a certain value level on your points account.

You receive important discount vouchers, invitations to special promotions and, if you are not happy with any goods, you can simply return them free of charge.

Your benefits at a glance:

  • 3-year warranty – more peace of mind
  • Valuable discount points – go easy on your wallet
  • Personal invitations – better and more quickly informed

This offer is valid in all countries.

If you are interested, just speak to your Louis service team at the store, call the Louis Service Centre on
+49 (0)40-734193-60 or fill out the application conveniently online.

More info

Louis installation service for communication systems

Louis installation service for communication systems

Do you want to stay in the conversation without taking any risks? Are you looking to equip your new helmet with a new communication and entertainment system? Why not let us carry out the installation for you professionally? This will save you time, and the system will be ready to use immediately. For just € 19.991 per helmet.

Your benefits at a glance:

  • No work – more free time
  • No fear of installation damage – full product warranty
  • Louis technology expertise – technology that runs reliably

This offer is valid for mail order and at all Louis stores in Germany, Austria, Switzerland and the Netherlands.

If you are interested, just speak to the Louis service team at the store, call the Louis Service Centre on +49 (0)40-734193-60 or simply add this service to your shopping basket together with the desired helmet and the appropriate system when ordering.

1All prices incl. statutory VAT

Louis free returns

Louis free returns

You expect convenient shopping without any risk: When you order from Louis, you can simply return any item you don't like, and we will promptly refund your money.

Your benefits at a glance:

  • No annoying additional costs
  • Easy to use – as you like

This offer is valid for mail order in Europe (selected countries) and at all Louis stores in Germany, Austria, Switzerland and the Netherlands.

If you are interested, just speak to your Louis service team at the store, call the Louis Service Centre on +49(0)40-734193-60 or have a look yourself online.

More info

Louis two-year return policy

Louis two-year return policy

We have a 2-year return policy for all the products you purchase from us. You can exchange the goods or we'll refund you the current retail price. The original packaging must be undamaged, the product unused and everything must be complete, of course. You will find a few legal exceptions later on the details page.

Your benefits at a glance:

  • Buy the wrong thing? You don't have to keep it!
  • Refund or exchange for other goods
  • Returns are totally unproblematic – really!

This offer is valid for mail order in Europe and at all Louis stores in Germany, Austria, Switzerland and the Netherlands.

If you have any questions, just speak to your Louis service team at the store or call the Louis Service Centre on
+49 (0)40-734193-60.